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Tests 16 Intelligence Paths Jobs Support About
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HELP CENTER

Stuck on something? Let's work through it step by step.

Find quick answers about your account, tests, profile, hiring and the BAANS app.

Send a support request
See FAQs

Contact us directly

support@baansglobal.org

Send a short description, the steps that led to the error and a screenshot. BAANS will look into it and reply as soon as possible.

Never send passwords, OTP codes, payment details or other sensitive data by email.

What do you need help with?

Pick the topic closest to your issue so you can describe it clearly and get help faster.

Account & login

Email, password, Google, Apple and login status on the website.

Tests

How to take a test, your answers, results and the BAANS Intelligence Paths.

Profile & results

Save results to your profile, view your history and manage your information.

Jobs & hiring

Candidate profiles, job posting, business verification and managing applications.

Help BAANS check faster

  • Briefly describe what's happening.
  • Note the steps you took before the error appeared.
  • Tell us your device, browser or app version.
  • Attach a screenshot if you have one.

Keep your information safe

BAANS never needs your password, verification code, card number or secret keys to handle a support request.

If any email or page asks for this information, stop and contact our official support address.

Email us safely

Frequently asked questions

Short answers to the most common situations.

No. Results are for reference and self-discovery only. They do not replace medical diagnosis, psychological assessment, competency assessment or professional advice.
Reload the page, check your connection and try again in a private window. If you signed up with Google or Apple, choose that same method. If the problem persists, send a screenshot and your account email to support@baansglobal.org. Never send your password or OTP code.
On the website, you need to log in before finishing the test and wait for the confirmation that it was saved to your profile. If you saw the confirmation but the result is still missing, send us the time you took the test and a screenshot so BAANS can check.
Editable information is in My profile or the relevant dashboard. For data without a self-service button, email support from your account address so BAANS can verify it's you.
Fully close and reopen the app, restart your device, update BAANS and check your free storage. Note: clearing app data or uninstalling may delete data stored locally on your device.
No. BAANS does not share self-discovery results with employers. Employers only receive what candidates choose to send in their profile and application.
The current version requires no payment and shows no ads. If that changes, BAANS will say so clearly in the product and on the relevant information pages.
Yes. Send your idea to support@baansglobal.org and describe the situation you'd like BAANS to handle better.

Official information

The BAANS app

App name: BAANS – Trắc nghiệm tính cách (Personality Test)
Platforms: iOS and Android
Developer: NEXUS GROUP INVESTMENT JOINT STOCK COMPANY

Privacy

See how BAANS collects, uses and protects data on the website and app.

View the privacy policy

Still haven't found an answer?

Send BAANS a short description. The clearer the context, the easier it is for us to help with the right issue.

Contact support@baansglobal.org
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